Returns And Exchange
Our garments are all on a made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios
- Cancellation requests will be considered only when the request is made within 12 hours of placing the order and production of the outfit has not started already.
- If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
- If there has been an unprecedented delay in your order and Breathe has not notified you of the same, within 1 week from the date of order placed.
- If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
In all the above scenarios, the client must notify us with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from breathebyaakanksha.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Breathe, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies withbreathebyaakanksha.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at breathebyaakanksha.com
All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.